Refund Policy

is the amount that is Refunded to me ?
If a customer returns the product and requests for a refund, the amount refunded would be the Price paid
for the product.

3. How can I track the status of my refund after returning a product ?
Once we have received the returned product, our team will verify the nature of the defect/damage. After
validation, we will send you an acknowledgement via SMS to your registered mobile number.

To check the updated status of your refund you can email our customer care
support@homeshopindia.co.in (08.00 a.m. to 08.00 p.m./ 7 days a week). If you are a registered
customer at HomeShopIndia , then you can also check the status of your refund in the 'My Account'
section of our site.

4. How can I track the status of my refund after cancelling an order?
If your order is cancelled, then you will get acknowledgement via SMS at your registered mobile number
or via email at your registered email ID.

5. I've still not received the refund in my account even though HomeShopIndia customer care says that
they have processed the refund. Why?
If you have received a mail/SMS from us confirming your refund request, then be rest assured that we
have initiated your refund request and are following up with the financial organization for the same.

Sometimes, financial organizations & banks take longer than the promised time to process the refund
request internally. If this is the case, then kindly follow up with them for your pending refund after
providing them the reference number given by HomeShopIndia customer care.

Alternatively, you can also check the status of your refund online at www.homeshopindia.co.in the 'My
Account' section.

6. How long will it take to process my refund if I opt for a refund after returning the product?
We will process your refund after receipt of the product by HomeShopIndia's Business Partner / Seller.
You will get an e-mail/SMS from HomeShopIndia when your return is accepted and your refund is
processed.

7. How and where will I receive my refund amount?
Refunds on HomeShopIndia are based on the mode of payment used to place the order initially. Below
are the refund modes initiated by us for various payment options:

a. Credit Card/ Debit Card/ Internet Banking
If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order,
the price paid of the product will be refunded (including the shipping charges) will be credited back to the
respective credit/debit card/internet banking account provided at the time of placing the order. We initiate
refund within a maximum of 4 working days after receipt of the product by our Business Partner / Seller.
However, it may take up to 7-10 working days for the respective banks to process the refund and reflect
in your credit/debit card statement or internet banking account. Please get in touch with your bank
directly in case of any delays after the confirmation of refund by HomeShop18.

b. Cash on Delivery
If the order was placed using payment option as Cash on Delivery, we will refund you the price paid of
the product (including the shipping charges) through NEFT, cheque in favour of the "billing name"
provided at the time of placing the order or refund coupon.

c. Loyalty Bonus coupons
If you have used a HomeshopIndia Loyalty bonus Coupon for placing an order the refund provided to
you would be of the price of the product excluding the value Loyalty bonus.
d. Refund Coupon
If you have used a HomeShopIndia refund coupon for placing the order, refund would be provided only in
the form of a fresh HomeShop18 refund Coupon of the value including the Shipping charges. The same
cannot be redeemed either in cash or cheque.
8. Can I get a refund for a part of my order?
Yes. You can request refund for a part of your order if the order contains multiple sub-orders or products
e.g. if you have bought a pair of jeans and a shirt as two separate products then you can get a refund
only for one of the products' i.e. either the jeans or the shirt including the shipping charge borne.
However, if a product comprises multiple items as a bundle, the amount of individual items will not be
refunded e.g. if a bowl set comprising 4 bowls is bought by you, you cannot get refund for a single bowl.

9. I received my refund cheque; however, my name is not as per the records. What should I do?
You should intimate us about the mistake by getting in touch with us via e-mail at
support@homeshopindia.co.in or over phone at our customer care (08.00 a.m. to 08.00 p.m. / 7 days a
week). Alternatively, you can a email us Please do mention your order number and mobile number to
help us serve you better.

Within a maximum of 10 working days of our receiving your intimation, we will dispatch you the fresh
cheque in favour of the name requested by you.

10. I wanted to return a product. Will HomeShopIndia refund the courier charges?
Yes, absolutely! In case you return the product via courier, we advise you to use a reputed courier
company which allows online consignment tracking. We will reimburse the courier freight charges @
10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The
refund of courier freight charges, if applicable, will be paid through a HomeShopIndia Gift
Coupon/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the
product by our Business Partner / Seller.

11. How do I track the refund of my money once I have sent the product back or it has been collected
from me?
Once we have received the product, our team will verify the nature of the claim basis which it has been
returned. On validation of the claim, we will update you by sending a SMS to your registered mobile
number. You can also call our customer care a.m. to 08.00 p.m. / 7 days a week) and check the status of
your refund. If you are a registered customer at , you can also check the status of your refund in 'My
Account' section of your account.

12. Are all products on HomeShop18.com eligible for refund?
Yes. All products on HomeShop18.com are eligible for a replacement/refund except the
followingInnerwear, lingerie, vests, briefs, trunks, socks, mittens, wristbands, cosmetics, perfumes,
deodorants, fashion accessories, contraceptives, flowers, furniture, bullion, precious jewellery,
facemasks , remote-controlled toys and their accessories, and any free/complimentary items received
with the main order.

12. What are the timelines for refund?
Mode of Payment Refund Mode Refund Time, upto
(From the date of cancellation of order/confirmation of receipt of product)
Credit Card Credit Card 4 working days
Net Banking Net Banking 4 working days
Debit Card Debit Card 4 working days
Gift Certificate / E-Voucher Gift Certificate / E-Voucher 10 working days
COD (Cash on Delivery) Demand Draft / Cheque 10 working days
Demand Draft / Cheque Demand Draft / Cheque 10 working days
However, it may take up to 7-10 working days for the respective banks to process the refund and reflect
in your credit/debit card statement or internet banking account. Please get in touch with your bank
directly in case of any delays after the confirmation of refund by HomeShopIndia.

14. How do I cancel an order?
You can cancel your order by getting in touch with us via e-mail at or over phone at our customer care
(08.00 a.m. to 08.00 p.m. / 7 days a week). Alternatively, you can also send us a email at . Your order
will be cancelled if it has not been shipped by our Business Partner / Seller and we will refund the order
value , as applicable. Moreover, if the order has been shipped by our Business Partner / Seller but not
yet delivered to you, you may l cancel the order by contacting us as mentioned above. Your refund will
only be processed by us, as applicable, once we receive the originally ordered product back from our
courier / logistics partner.

15. In which scenario will my refund get declined?
Your refund may get declined if the product that is returned by you and received by our Business Partner
/ Seller is not as per the process & guidelines given above and as mentioned in our Return Policy